After-hours operations
Your phone stops at five. Your emergencies don't.
Garrison answers every after-hours call in your company's voice, captures the job, and pages your on-call technician until someone accepts it. Your crew keeps using the phones they already have.
Answering 24/7 · 14-day free trial · No setup fee
Services
One desk between your closed office and a lost job.
Immediate line coverage
Calls are answered on the first ring by a dedicated desk. Urgent callers get a person immediately, with no voicemail abandonment or call queue.
Custom intake and screening
Calls follow your shop's rules. If you require after-hours diagnostic authorization, the fee is disclosed and the caller's acceptance is recorded. Non-urgent requests are cataloged for business hours.
On-call field coordination
When a call meets your dispatch criteria, the job, verified address, and caller details go to your scheduled technician by phone call, SMS, and email until someone acknowledges.
Roster and schedule administration
Rotations, substitutions, and coverage rules are updated with the desk for you. No portal for your staff to learn and no app for your technicians to install.
How a call runs
Answered, triaged, and escalated in one sequence.
Answer
The assistant greets the caller with your company name and confirms this is an emergency line.
Triage
It collects the name, callback number, service address, and issue, then discloses your diagnostic fee.
Page until accepted
Your primary is paged, then the backup, then the owner. Garrison takes over only if the whole ladder goes quiet.
Who we serve
Licensed specialty contractors with an on-call crew.
We run after-hours lines for trades that cannot leave a customer waiting until morning.
| Commercial and residential HVAC | Heating, air conditioning, and ventilation service |
|---|---|
| Emergency plumbing and rooter | Main line, water heater, and pipe failure response |
| Commercial refrigeration | Cold storage, restaurant, and grocery refrigeration failure |
| Restoration and water mitigation | Structural flood, extraction, and emergency dry-out |
| Specialty electrical | Industrial panel, commercial power, and critical system outages |
Coverage inquiries
Talk through your after-hours line.
Tell us your trade, your hours, and how your on-call rotation works. We will map the forwarding and run a live test call before you switch real traffic.