Text messaging program
Emergency dispatch texts, and nothing else.
Garrison Dispatch sends transactional text messages for after-hours emergency dispatch. We do not send marketing, promotional, or advertising messages. We do not sell, rent, or share mobile numbers.
Who receives messages
- Contractor personnel. The on-call technician, backup technician, and owner listed on a contractor account receive job alerts, acknowledgment requests, shift checks, and escalation pages.
- Callers. A person who calls an emergency line may receive one confirmation that the ticket was logged and the on-call technician was paged.
How consent is given
Every text we send is to someone who contacted Garrison first. A homeowner or property manager calls the contractor's emergency line; Garrison answers, and the caller gives a callback number for that service request. Before the call ends, the assistant offers the confirmation text in these words:
A text is sent only when the caller clearly says yes. If the caller says no, is unsure, or the call ends first, nothing is sent. Consent is not a condition of service. We never ask a caller to read or accept a contract during an emergency call.
Contractor personnel are enrolled by the contractor, which confirms that each person agreed to receive dispatch texts on the number listed for them.
Message frequency
Frequency depends on emergency activity. A caller typically receives one to three messages per service request, and never more than five. Contractor personnel may receive more during a busy shift, because each job produces its own alert and acknowledgment messages.
Rates, opt-out, and help
| Message and data rates | Message and data rates may apply, depending on your mobile plan. |
|---|---|
| Stop messages | Reply STOP to any message. You will receive one confirmation and no further messages. |
| Get help | Reply HELP to any message, or call (425) 464-4225, or email support@garrisondispatch.com. |
| Resume messages | Reply START after stopping, if you want messages again. |
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any other sharing and will not be shared with any third parties under any circumstances. Full detail is in our Privacy Policy and Terms of Service.
Contact
Garrison Dispatch
Operated by Stuart Chapin, Sole Proprietorship
1421 195th St SW, Lynnwood, WA 98036
Phone: (425) 464-4225
Email: support@garrisondispatch.com